Zack found us online and submitted a request for an estimate on his new Simsbury CT 06092 home, having recently purchased it and finding out during the sales process that the roof was in need of a complete replacement. On the day work was scheduled to begin the dumpster and roofing materials were delivered in the early morning, all walkways and plantings were carefully covered, and our crew eagerly got to work stripping the existing roofing materials. Upon inspection of the decking it became apparent that the plywood on the front and rear of the main house was in need of replacement as well due to rotting and warping, something we were able to foresee as a possibility during our initial attic inspection. Once the decking was replaced on the West Mountain Road home we then installed Ice & Water Shield on all eaves, valleys, and vulnerable areas, and applied a high-grade synthetic underlayment to the remainder of the roof. A new ridge vent was cut and installed on the breezeway portion to ensure proper ventilation. Installation of beautiful lifetime architectural shingles followed in an Onyx Black color. Once all of the work was complete on the 06092 home the debris and leftover materials were hauled away and a thorough cleanup of the area was done, as well as a secondary cleanup to make sure absolutely nothing was left behind. These happy customers are settling into their new home knowing that it is protected for many, many years to come!
I cannot say enough good things about Rhino-Back Roofing. The level of service and professionalism, paired with the end result, is far beyond anything I could have hoped for with this project. From the very beginning, Mike and his team were available, informative and made us feel part of the family. We just moved into our very first New England home and found we needed a FULL roof replacement. Here are a few points that highlighted the process for me: • Very detailed initial consultation (complete with attic walk-thru). • Convenient and timely scheduling of work (within 2 weeks). • Fair and equitable pricing. • Top of the line products. • Single day full roof replacement and same day clean up. • Amazing end product and follow up that it met our expectations. This final piece is key and speaks to the character of the company and its owner. A few days after completion, I noticed some damage to my back deck. To be honest, I wasn’t sure if this was already there but I called Mike to see what my options were and get his opinion. I didn’t even have to ask and Mike had someone out to take a look within an hour and called me back that night to let me know he was arranging for someone to replace that portion of the deck! To be clear, this was almost certainly a pre-existing issue due to some natural rotting. However, since the issue may have been accelerated by his crew, he wanted to take care of it. Now THAT is how you build a reputation. Thank you, Rhino-Back Roofing. Thank you, Mike. Zack
Zack, Thank you so much for the fantastic review. We are so happy that we were able to help you out with your new home and welcome you to Simsbury! It was a pleasure working with you and we look forward to seeing you around town! Please do not hesitate to reach out if we can help you in any way! Mike & Lisa Trouern-Trend and the Rhinoback Roofing Team